CASE STUDY – EUROPE (GERMANY, AUSTRIA & SWITZERLAND)
Issuing & Loyalty Solutions
epay has numerous loyalty solutions, in store and digitally. From creating brand new solutions or tying in to existing systems helping to develop them further.
Payment Solutions
epay successfully enhancing the customer experience in the transport industry.
Alternative Payment Solutions
epay also specialises in alternative methods to payment as customers needs constantly evolve, this could include the introduction of QR codes and coupons.
Incentive & Reward Solutions
epay are improving the user experience by relaunching and helping develop reward shops.
Digital Content Solutions
epay is at the forefront of the movement from physical to digital and solutions such as kiosks are proving ever more popular.
Incentive solutions for business customers
Customers of ALDI NORD and ALDI SÜD can use the new web-shop to purchase ALDI vouchers for their employees, business partners or for charitable activities. The gift vouchers can either be topped up with a fixed value or an individual desired amount, cards can be ordered home or alternatively printed out as PDF vouchers.
Digital donation vouchers
epay handles the entire digital voucher solution via its technical platform. This includes the payment and authorization processes, the sending of the thank-you letter to the consumers, the daily automatic forwarding of the collected vouchers as PDF to the aid organization and the reporting to the merchant.
Couponing
The collaboration between ALDI SÜD and epay includes recurring monthly add-on promotions in the valuable non-food segment. Customers will receive for example an ALDI SÜD gift card when they buy selected promotional items.
Payment Solutions
Quicker and more hygienic way to get a ticket
epay has developed an interface on the green go.on buses, which means passengers can now pay for their tickets with girocard and credit card in addition to cash.
This development meaning bus cash registers can connect with epay terminals is making payment so much more convenient for passengers.
The parking garage of the future
Completely barrierless, ticketless and cashless – plus innovative services.
epay processes payment transactions and handles authentication with the customer’s bank automatically, securely, and in real-time. The mobility and service hub is open to tenants, future hotel and event visitors, and the entire neighbourhood and combines parking spaces for cars and bicycles, car sharing, and e-charging stations.
Alternative Payment Solutions
QR Codes
Cash, card or Alipay? Chinese customers can now pay for their purchases in 2,358 German and Austrian dm stores with their Alipay app. dm drogerie markt is adding this electronic form of payment, which is popular among customers from the far east to its payment options.
epay was responsible for the technical implementation.
It’s quick, easy, and very popular with Chinese tourists and business travelers, as well as with Chineseresidents who live in Germany and Austria. Purchases can now also be paid for conveniently by app at dm drogerie markt.
Incentive & Reward Solutions
Loyalty Solutions
cadooz, an incentives specialist and business unit of epay, implemented the new rewards shop for BonusCard.ch AG, one of the most popular rewards programs in Switzerland.
A special challenge was the integration of the redemption store into the existing rewards system as well as the implementation of various interfaces, e.g. for recharging points. In addition, a flexible redemption system had to be developed, as the cards are available in different forms (Visa Bonus Card Classic, Gold and Exclusive, LibertyCard and LibertyCard plus). The store had to be able to display different rewards for the various credit cards.
Since the new rewards shop went live in March 2019, there has been a significant increase in the number of rewards collected – an indication that users are convinced by the convenience and user-friendliness of the digital store.
Digital Content Solutions
Digital Kiosks
A pilot project initiated by the Volks- and Raiffeisenbanken shows how bank branches can be turned into modern points of sales by considering how they are to be economically viable, to constantly meet customer demand and fulfil the role of the people’s local bank.
The VR kiosk hopes to do exactly that. The integrated epay app offers access to more than 60 gift card and cell phone products that can be purchased via the VR eKiosk. Because the VR eKiosks are self-service terminals, they can be accessed independently of the branch’s opening hours. It allows users to buy, pay for, and immediately print out prepaid cell phone cards, vouchers, gift cards and tickets i.e for concerts.
This solution creates a connected consumer environment able to both promote customer loyalty and appeal to new and attractive target groups.
